Career Success

United Airlines is facing a major public relations crisis. Viral videos are going around showing a paying passenger, Dr. David Dao, being violently assaulted by airport security, and his limp body being dragged off the plane. I thought this would be a good teaching opportunity on how to handle a situation when you (or your [...]

A friend of mine recently asked me for advice in dealing with a person that she thought was being irrational. “She is being irrational and I can’t seem to get her to see the logic of my point. I’ve tried multiple times.” Here was the dilemma as I saw it. My friend was thinking purely [...]

The #1 reason new McKinsey consultants get fired is what I call the firm’s “kiss of death.” What offense could be so egregious to warrant being fired? It occurs when it’s been determined that you’re... “Uncoachable.” Huh? The McKinsey culture involves others giving you a lot of feedback on how to improve your performance. It [...]

Today I’d like to borrow a concept from Wall Street and apply it to accelerating your career in industry. Wall Street traders engage in something called "financial arbitrage." This refers to noticing discrepancies in market prices for two financial instruments and exploiting it for profit. For example, the orange juice manufacturer notices that the cost [...]

In a traditional academic environment, your performance is measured by some kind of exam. If you perform better on the exam, you get a better grade. If you performed worse, you get a worse grade. For the most part, in a school environment you get the grade you deserve. However once you get out in [...]

One of my interns from 8 years ago, C.J. Dirago, sent me an email earlier this week. He quoted something I told him nearly a decade ago... “If you see people waiting in a long line to buy something, get to the front of the line and figure out what it is that’s causing the [...]

I just finished writing my monthly newsletter for my Inner Circle mentorship members. This month's focus was on identifying and developing the skills that ex-consultants possess that industry professionals often lack. One of the recurring themes is that ex-consultants think and make decisions in a logical and quantitative way. Most industry professionals make decisions based [...]

Two people are in the same meeting. Both express the same idea. One gets ignored, while the other is acknowledged as being insightful. Why does this happen? The short answer is the person who got seen, heard, and acknowledged possessed gravitas — an executive presence where others take your ideas seriously merely because the words [...]

The last few days have been quite chaotic politically here in the United States. While chaos can come from many places, there’s one source in particular that I’d like to discuss today, as it applies to business. It’s chaos that comes from... Confusion Chaos from confusion is simple to prevent. The antidote involves two things: [...]

The higher you move up in the organization, the more your job becomes about deciding than it does about doing. The CEO doesn’t design a product, manufacture, sell or market a new product. The CEO DECIDES what to build, where to manufacture it, to whom to sell it, and how to market a product. Junior [...]

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