emotional intelligence

How to Be a Rising Star at Google

Several years ago, Google decided to do a “big data” analysis on a very interesting data set. They decided to analyze their human resources database. They wanted to know what kinds of Google new hires end up being promoted and becoming the leaders of the company. The idea was to figure out what’s working, and [...]

Better Relationships in 10 Seconds

To have better relationships at work and at home, stop criticizing, complaining about, or blaming the people in your life. I know… it’s hard. I’m working on this myself, and let’s say I’m falling short quite often (as my kids will tell me!). So what could you do instead? Make a… REQUEST. So instead of [...]

What Does This Face Say to You?

In every professional interaction, the other person communicates on two channels. First, the other person communicates verbally what they’re thinking. Second, the other person communicates non-verbally what he or she really means. The big insight is that in many cases, what someone says and what they mean are not always the same thing. If you [...]

How to be Politically Savvy

  “Whenever there are two people in the same room, there’s politics.” – Eugene J Webb (1934-1995) Stanford Graduate School of Business Professor for over 25 years One of my former professors made the argument that anytime there are two people in a room, there’s politics. Normally the term “corporate politics” has an enormously negative [...]

How to Win Any Argument

The key to “winning” any argument is to recognize that some arguments not only can’t be won, but shouldn’t be “won.” Arguments take place in one of two contexts: Unimportant Relationship Important Relationship (Notice how the two categories are MECE… I couldn’t help myself. :) …) How you approach arguments in these situations can vary [...]

Achieve More by Doing Less

In school, success is simple. Do your homework. Study hard. Get good grades. The better your grades, the greater your success. The path to success is simple and clear. In the working world, the parameters of success are quite different. In school, the more you do, the more you succeed. In the business world, the [...]

Google Analyzes Promotions

Most people know of Google’s exceptional skill in hiring a bunch of rocket scientists to deliver incredibly useful search engine search results. Recently, they decided to data mine their own employee reviews and promotions database. The goal was to quantitatively determine what factors got people promoted in Google to become managers and leaders within the [...]

Being Right vs. Being Effective

Many high IQ professionals exhibit a specific behavior that helps them early in their careers but hinders them later in their careers. This behavior is the skill in being right. When you ask a smart person, “What is 2 + 2?” They will say, “4.” If their initial answer was incorrect, then they will learn [...]

When It’s Irrational to be Rational

A friend of mine recently asked me for advice in dealing with a person that she thought was being irrational. “She is being irrational and I can’t seem to get her to see the logic of my point. I’ve tried multiple times.” Here was the dilemma as I saw it. My friend was thinking purely [...]

Why Clients Lie (and you do too)

Clients lie. You lie too (even if you don’t realize it). There are two kinds of lying. 1) The first type is explicitly stating something you know is not true with intent to deceive. If I say I am a 99-year-old woman, I am lying. I am aware that I am neither 99 years old, [...]