career growth

The oddest thing has been happening to me over the last 10 years. One out of every three times I visit a healthcare provider, someone at the doctor’s office or hospital asks me if I’m a medical doctor. I’ve had emergency room physicians, triage nurses, physician assistants, and x-ray technicians all ask me the same [...]

A leader leads. A follower follows. The difference between a leader and a follower is the willingness to be wrong. When you’re a follower, you ask the leader what to do. When you do this, you will never be “wrong.” If the leader’s decision turns out to be wrong, your hands are washed of any [...]

In a meeting, you’ll notice the some people’s ideas automatically get taken seriously while others do not. This dynamic occurs due to two reasons — one obvious, one less so. First, some people come up with bad ideas — ideas that are impractical, logically incorrect, or deeply flawed. These ideas should legitimately be discounted. But, [...]

You can approach a job in one of two ways: 1) Do the minimum expected to not get fired. 2) Do the maximum possible and massively exceed what’s expected. Keep this thought in mind for a few seconds as I introduce a different concept (then integrate the two). There are two ways to think about [...]

I find it useful to learn from other disciplines. If you want to stand out in your field, borrow ideas that are commonplace in other industries, professions, and domains, but unusual in your field. I’m not the only person who has come to this conclusion. Warren Buffet’s business partner, Charlie Munger, strongly advocates multi-disciplinary learning. [...]

No organization is perfect. The world changes constantly and it’s impossible to pursue all the right opportunities with all the right resources at the exact right times. Gaps always exist. I’ve made an entire career out of “filling” gaps, and I think you should too. Let me explain. A market gap exists when customers demand [...]

In the United States, there’s a historical quote attributed to President Abraham Lincoln that says: “Give me six hours to chop down a tree and I will spend the first four sharpening the axe.” The quote refers to the important role of proper preparation for any endeavor. I was thinking about this quote a few [...]

When I was at McKinsey, fact-based, well-reasoned logic was prized. It didn’t matter if you were in your 15th year at McKinsey or your first 15 days, the person with the logical conclusion ruled the day. I remember being repeatedly told that if I had the logical conclusion demonstrating that the Partner’s thinking was wrong, [...]

In mathematics, there’s a concept and symbol known as delta. It is represented by the following greek letter Δ that looks like a triangle. In this context, delta = change. If sales were $100 million last year, and $110 million this year, we would say the delta is $10 million. Management consultants will use the [...]

Fault = You created a problem due to an error you made. Responsibility = It’s your job to fix the problem. For most individual contributor roles, it is your responsibility to fix any mistakes that were your fault. I call this 1:1 responsibility to fault ratio. You clean up any messes you make. However, as [...]

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